We respect your privacy. Made by Nature does not sell or distribute customer contact information unless otherwise required as a matter of law.

Made by Nature may collect, retain and update personal information provided by you, in order to process and deliver your orders and allocate customer loyalty benefits. You have the right to access, and to request correction or removal of any of your personal information. If you have any concerns about your privacy, please feel free to contact us.

Privacy Policy

We take your privacy very seriously and therefore want you to know how your data is collected, used, shared and stored. Our Website (madebynatureme.com) is owned and managed by Made by Nature Trading Ltd, a limited liability company with Commercial License CL4383 incorporated in DIFC, Dubai, United Arab Emirates.

By visiting our Website you are consenting to the practices described in this Privacy Policy.

Please note that our Privacy Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on our Website. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.

Data we may collect

The term "Data" refers to any personal information that can be used to identify you as an individual and that you provide to register on the website, create an account, receive information, or place an order online. Only the data necessary for our e-commerce activities and the retailing of products and services offered on madebynatureme.com or in the Made by Nature store are collected.

The personal data we collect include:

• Your contact details (title, name, first name, email, phone number, full address, etc.),

• Your delivery information (name, first name, street, postal code, city, country, delivery comments, etc.),

• Your personal preferences, including marketing preferences (subscriptions to our newsletters, language, etc.) and cookie preferences (technical information: logs, IP address, etc.),

• Information about the products you have viewed,

• Payment data,

• Your order history,

• Email exchanges with our customer service team.

When creating an account on the website, you will be required to create a password. This password is encrypted and known only to you. We do not have access to it. If you forget your password, a link to reset it will be sent to your contact email.

Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment process.

Why we collect your data

Processing your personal data allows us to provide services on the website, ensure the improvement of our services, and maintain a secure environment. Your data is processed primarily for:

• Conducting business-related operations (orders, payments, deliveries, invoicing, accounting, customer satisfaction surveys, customer service, loyalty programs, etc.).

Additionally, data is used for:

• Managing your account, registration, and login to our site, as well as providing the respective services (online ordering, private sales, newsletter delivery, etc.),

• Managing your orders,

• Handling the delivery of your orders,

• Managing customer relationships and complaints,

• Creating a customer database for loyalty actions, prospecting, promotions, and marketing (newsletter),

• Statistical purposes.

Who processes your data

The personal data collected is processed by internal staff of Made by Nature to provide you with the requested services. Made by Nature is committed to not selling or distributing your personal data to third parties, unless otherwise required as a matter of law.

However, Made by Nature may share your personal data with certain service providers and partners who help us deliver and improve our services, such as:

• Logistics and delivery service providers (carriers, couriers),

• Service providers (IT services, Website maintenance, Legal, Audit and Financial services),

• Payment providers (payment processing providers, banks),

• Marketing providers (companies specializing in marketing activities)

We will take all steps reasonably necessary to ensure that all its providers and partners comply with Data Protection policies, implementing all necessary measures to guarantee data confidentiality and security. 

How do we protect your data

We ensure the security of your personal data through enhanced protection measures. Only authorized personnel have access to your data.

Cookie Management

We use cookies to improve the site's interactivity and services.
This includes:

• Essential cookies for site functionality,

• Functional cookies for optimized site performance,

• Analytical cookies for usage and performance statistics,

• Social sharing cookies (e.g., Facebook, Instagram),

• Advertising cookies tailored to your interests.

You can check the ‘Help’ or ‘Settings’ menu of your browser to learn how to change your Cookie preferences. You can choose to alter Cookies settings related to the use of our Website Services, but this may limit your ability to access certain areas of the Website.

Your Rights

You have the right to access, correct, delete, limit, and object to the processing of your personal data. You can exercise these rights by contacting us: info@madebynatureme.com / +971525778843