Orders
Do you offer Gift Cards?
Yes, we offer Gift Cards that can be purchased online. Our gift cards make perfect presents for expecting parents, baby showers, and special occasions. They can be used to buy any product in our boutique, including baby gear, decor, toys, fashion, skincare, and other curated sustainable items for babies, kids, and mums. Once you purchase a gift card, it will be delivered to you or the recipient via email with a unique code. This code can be entered during checkout to redeem the value of the gift card. Our gift cards have a long expiration date of 6 months, allowing you or the recipient to shop at your convenience.
How can I track my order?
After placing your order, you'll get an email confirmation. Once dispatched, you'll receive another email with your tracking number and a link to track your package in real-time. Our courier will also contact you via SMS or phone to confirm delivery details. Make sure to provide a valid email and contact number at checkout. If there's any issue with delivery, contact us and we'll help you out.
What are the shipping fees?
All shipping costs and estimated delivery times can be found in the Delivery Information page
Can I cancel or amend the items in my order once it has been placed?
Please contact our customer service and we will assist you with your request. If the order has not been shipped, it will be possible to cancel the order in full or partially. If the order has been shipped, please wait to receive your order and request a return. To add items, please place a new order. We are actively working on developing more flexible options, so stay tuned for updates!
Payment Method
Which payment methods can I use?
You can use credit/debit cards, ApplePay, GooglePay, and cash on delivery (UAE only). All transactions are secure and encrypted.
Do you offer any discounts for first-time customers?
Absolutely. Enjoy a 10% discount on your first order when you subscribe to our newsletter. You will receive an email with your discount code. Simply use the code during checkout.
This offer applies to full-price items only. Kindly note that this offer cannot be combined with other promotions or offers, and can be used only once per person.
How can I use my store credit for a purchase?
Using your store credit balance is simple. Just copy the store credit code and paste it into the "Enter a promo code" field at checkout.
That's it. Your store credit amount will automatically be deducted from the total cost of your order.
If you need any further assistance, don't hesitate to reach out to our Customer Care team. You can contact us through WhatsApp, phone or email. We're here to help!
Can I apply more than one discount code to my order?
Unfortunately, you can only use one discount code at a time. Our system allows for the application of a single discount code per order. So, make sure to choose the best discount that suits your needs and enjoy your savings.
Can I select my preferred payment currency?
Absolutely. Just click on the currency drop down menu from the page header if you're on your laptop, or from the menu if you're on your mobile phone. And select your preferred currency from the available options. We apologize if your country's currency is not available, as our system limits the number of currencies that can be made available.
Why is my payment declined?
This may happen for a few reasons, like the CVV number not matching your card, the card number is wrong, or that your card has insufficient funds. In these cases, you will see an instant message on your order review screen. If the error persists, please contact your bank to see if there's an issue with your card.
Delivery Options
What are your delivery options?
We offer standard and express delivery options. Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days. Delivery charges may vary based on your location and the delivery option chosen.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of receipt for an exchange or refund. Items must be unused and in their original packaging. Please refer T&Cs details in our Returns page.
To initiate a return, please contact our customer service team - info@madebynatureme.com / +971 52 577 8843
How do I request a refund?
To request a refund, please contact our customer service team with your order details. Refunds are processed within 5-7 business days after we receive the returned item.
Product Care
How should I care for your products?
Our products are made from organic and sustainable materials. We recommend washing clothing items in cold water and air drying them to maintain their quality. For specific care instructions, please refer to the product label.
Accounts & General
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders and save details for future purchases.
How can I contact Made by Nature?
You can reach us via our contact form or email. Our customer care team will be happy to assist.
